FAQ

We simply deliver the finest Plexiglass products in the Middle East. Our prices range from expensive high end designs to commercial affordable productions. We delivery relatively fast depending on the size of your order and the seasonal rush. An after sales team is always ready to help you with your requested or product reparation.

With our continuous effort to keep you up-to-date with the latest trends and design innovations, we are committed in releasing, every year, a range of 40 new items in different styles and categories.

You can always ask us to develop your own personalized line or branded items. Whether it be for your home or company, our design team can assist you with your project.

We are constantly looking for well established companies around the globe to appoint as exclusive reseller in their area of operations. If you would like to become part of our success story, kindly drop us an email on sales@plexiplus.com for further details.

Our customer support team is available to help you with your order confirmation, delivery procedure or any further request.
Our offices open from 9:00 a.m. till 6:00 p.m. on weekdays and Saturdays till 2:00 p.m.
You can send an email anytime to support@plexiplus.com and we will reply within the next 24 hrs.

We work with various international companies to supply you with the best Plexiglass raw material possible for every job. Our stock varies from 2mm thickness up to 200 mm. The color pallet available is 50 + color options.

All our products come bubble wrapped for better protection during transportation and handling. Any item that requires assembly comes with a step by step assembly guide.

For best cleaning results and shininess, it is advised to swipe any Plexiglass surface with a clean cotton cloth dampened with denatured alcohol. To remove any light scratches, kindly use any liquid car polish and rub thoroughly. For deeper scratches, a polishing machine should be used. Please ask our customer service team for further help.

You can modify an existent item from our collection or simply create a new one from scratch for a minimum quantity.
Kindly email your drawing in JPG, PDF or EPS file format of the new item requested.
Our design team will review it and get back to you within 48 hours.
For sample making, its is charged three times the unit price and will be deducted from the invoice total when order is approved.
A 50% down payment for any custom made job should be settled for confirmation.

All our production is checked and double checked before client delivery as part of our quality management policies.
All international shipments are insured against transport damage, for any claim please contact your appointed shipping agent.
Plexi plus can always reproduce the damaged item or part if needed.

For local deliveries only, you can pay when you get delivered to your door. You can also pay upon pick up from our Mansourieh Shop.

To process any custom made order, we kindly request a 50 % down payment to start the job. To make it easier for you, you can use the OMT services to transfer the payment.

For international orders, bank transfers are accepted. Please send us an email on accounting@plexiplus.com for further assistance.

Except for custom made items, any order from our collection can be cancelled at any time and refunded no questions asked. Please make sure the item purchased is unopened, unused and within two weeks of purchase date. Return delivery is on buyer’s expense and must be accompanied with original invoice.

The VAT tax in Lebanon is 10 %, only for international orders above 2000 US dollars, the VAT amount can be refunded. Please resend to us the custom declaration papers provided by your shipping agent.

Ordering has never been easier, select your order and we will send it to your door step within 48 hours if the item is available in stock. If your order is not in stock and needs production, the fastest delivery date with be communicated.
Any order above 200 US dollars is delivered free of charge across Lebanon. Delivery of orders below this amount are charged according to local delivery rates. All deliveries are made through our trusted courier Aramex to insure a two days’ delivery policy. All items are delivered bubble wrapped.

As part of our client service policy, we collaborate daily with shipping companies to make sure your order gets there on time.
Depending on the type of shipment and the country you are in, we allocate a shipping agent to get in touch with you and finalize delivery details as well as delivery date. All shipments are insured against transportation and handling damages. You can always suggest your shipping agent.

Locally, all items are delivered bubble wrapped.
For international shipping, any extra boxing required (wood or carton) is charged separately.

You can get delivered anywhere in the world, fast. Upon completion of your order in our warehouses, you will be communicated the fastest delivery time possible. Please be sure to mention “Express Shipping” when you confirm your order.